Food supplement. Not a medicine. Sold by Viliam Melúch, Poproč, Slovakia.

Return & Refund Policy

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Viliam Melúch wants you to be confident in your purchase. This policy sets out your rights regarding returns, cancellations, and refunds for Kaliva Support.

1. Right of Withdrawal - 14 Calendar Days

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 calendar days of receiving the goods, without giving any reason. To exercise this right, contact us before the 14-day period expires by emailing [email protected] or calling +44 20 3948 7261.

2. Condition of Returned Goods

Returned packs must be unopened and in original condition. Please note that under Regulation (EU) No. 1169/2011 and equivalent UK regulations, food supplements whose seal has been broken cannot be returned for hygiene reasons. This is a lawful exception to the general right of withdrawal and applies to all food supplement products. If the seal is intact, the full return right applies.

3. How to Initiate a Return

  1. Contact us by email at [email protected] within the 14-day window, stating your name, order details, and reason for return.
  2. We will respond within one working day with return instructions and the return address.
  3. Pack the item securely in its original packaging and send it using a tracked postal service.

4. Return Shipping Costs

The cost of return postage is the buyer's responsibility, unless the item is faulty, damaged, or was sent in error. We recommend using a tracked service as we cannot accept responsibility for items lost in transit.

5. Refund Timeline

Once we receive and inspect the returned pack, we will process your refund within 14 calendar days. Since payment was made on delivery by cash or card to the courier, refunds will be issued by bank transfer or by the method agreed during the return process. We will contact you to arrange this.

6. Cancellation Before Dispatch

You may cancel your order free of charge at any time before it is dispatched. The easiest way is to tell our team during the phone confirmation call. Alternatively, contact us by email or phone as soon as possible after placing your request. Once dispatched, your order enters the 14-day return window described above.

7. Refusing Delivery (COD Orders)

As payment is made on delivery, you are entitled to refuse the delivery at the door. In this case the order is cancelled automatically - no charge will be made. There is no penalty for refusing a COD delivery.

8. Faulty or Incorrect Items

If you receive a damaged, faulty, or incorrectly fulfilled item, contact us immediately at [email protected]. We will arrange a replacement or full refund at no cost to you, including return postage where applicable.

9. Contact

Viliam Melúch, Družstevná 697/10, 044 24 Poproč, Slovakia. Email: [email protected]. Tel: +44 20 3948 7261. Mon-Fri 09:00-17:00.